HOW DOES IT WORK
STEP 1 Place your order online
When placing your order online, choose the service "Grocery & Essentials Shopping" from the Choose Service Type drop-down. Next, please select the estimated number of hours based on the type of stores and the number of stores from where you wish to get deliveries.
There is a minimum of 2 hours to a maximum of 5 hours for the grocery shopping experience. A time tracker will track the shoppers’ hours.
Shopping at big box stores like Costco takes approximately 4 to 5 hours.
Shopping at 2 or more stores will take 3 to 5 hours, depending on the stores.
Shopping at 1 store like Loblaws or Sobeys will take approximately 2 to 3 hours.
If the shoppers take fewer hours than initially selected to complete your order, we will inform you and adjust the pricing downwards. If the shopper takes more hours than you selected, we will send you proof as per the time tracker app and adjust the hours upwards.
We offer flat fees of $40/hour so there are no surprises and travel times are included.
Please note that wait times are long due to time spent getting into the store, social distancing inside the stores, availability of grocery items, clean up times by grocery workers and the line ups to check out items.
Within the online booking form, there will be a section marked "Comments" which is where you enter the store’s name and your grocery list.
Step 2 We Set It Up
We want to make this experience as seamless as possible. Once we receive your order, a customer service agent will review the details and will contact you if any further clarification is needed.
On the day and time you selected for your service, the shopper will use text messaging to send you pictures of items being bought, inform of you of out stock items and ask you if you wish to replace any product. After the bill is paid the shopper will text you a picture of the receipt. The customer service agent will be on hand tracking the communication to make sure everything is working smoothly.
Step 3 Let’s Go Shopping
At the designated day and time, your shopper will be at the grocery store selecting your purchases. They will be in touch with you and will be posting the photos of items as they’re buying them. They will be wearing masks and will be using gloves to handle items. They will wipe and sanitize cart handles before using them. The trunk of the shopper’s vehicle will be cleaned before any purchases are placed in it.
Step 4 No Contact Home Delivery
Your shopper will contact you once they leave the store and will send you a picture of the receipt with the total amount. You will e-transfer the amount to them and once that transaction is completed your shopper will deliver the groceries at your doorstep. Ta-da! You’ve got your purchases and you didn’t have to leave the house, battle crowds or get exposed to COVID-19. We can provide this service to you as often as you wish; weekly, bi-weekly or once a month.