Do you service my area?
Our service area includes Toronto and the surrounding municipalities. If your home falls into any of these areas, then you’re in luck! If not, feel free to contact us at [email protected] or call us at 1-866-428-6778 and we’ll work something out if possible. Please note that we reserve the right to not service to any area for any reason.
What is included in a standard cleaning?
On our Pricing & Services tab you will find a breakdown of what is included in cleaning.
Maidstr also has a system in place that your cleaning professional will follow. You can leave additional notes in your account after checkout, by contacting us, or by providing instructions during your cleaning. For your quick reference, the following extra services are available if selected at checkout:
inside the fridge
inside the oven
move in/move out
Note: To protect the safety of our professionals, we cannot perform the following: cleaning that requires climbing on ladders, exterior windows, mold removal, deep stain removal, insect and pest removal, cleaning pet messes, cleaning blinds, and items that require heavy lifting.
Can I request special tasks or extras?
We tried to cover all possible options on our booking page but if you have any other special requests, please don’t hesitate to let us know; contact us at either [email protected] or 1-866-428-6778 . We understand that everyone’s home is different so let us know what you need and we’ll do our best to make it happen.
How do I book my first appointment?
It’s simple. All you have to do is fill out Maidstr’s secure booking form, selecting the time and date that you want us to clean your home. It’s as simple as that and will only take you 60 seconds. Once you have completed your booking you will receive a confirmation email instantly.
Can you accommodate last minute bookings?
Indeed we can. Give us a call at 1-866-428-6778 and we’ll get you all set for your same day booking. For same day bookings, a $25 fee will be charged.
Do I need a credit card to make a booking?
Yes. We need your payment card information to make an appointment, but you will not be charged until your cleaning is completed.
Do you clean on weekends?
We aim to please so yes, we clean 7 days a week.
What if I need to reschedule or cancel a booking?
No problem. If it is at least 48 hours before service, please login to you account and select a new date. Alternatively, you can contact us here and let us know. If you cancel or reschedule your appointment with less than 48 hours notice, a cancellation fee of $75 will be applied. If you cancel within 24 hours, or are a “no show” for your appointment, you will be charged for 65% of the total cost of the original cleaning service. We appreciate your understanding and cooperation with us in regard to this policy in that it helps up continue to provide the best possible service to our clients in a timely manner.
Why do you recommend a deep clean for first time cleanings?
What is included in a move in / move out cleaning?
All services, except interior windows cleaning, are included in a move in / move cleaning:
+ Deep cleaning
+ Inside kitchen and bathroom cabinets
+ Inside fridge
+ Inside oven
How do I redeem my discount code or gift card?
Simply enter your discount code or gift card code into the booking form as you are creating your booking. Your final price will automatically change to reflect your coupon balance. At any time you can log into your account and see the balance on any gift cards you have
Do you offer gift cards?
Absolutely! Go to our Gift Card page, fill out the form and pay online. Give the gift of a clean home in less than 60 seconds!